Support

Welcome to our Customer Support Page. Here you will find all the information you need to manage your subscription.

If your monthly subscription fails:

1: There are insufficient funds in your nominated account: Ensure there are enough funds in your nominated account, our payment system will retry daily for 14 days, if you do not make payment within 14 days, your subscription will be cancelled and you will have to return our clothing.

2: Your nominated card has expired: If you have received a new card with a new expiry date and the same card number please email us your name and new expiry date at and we can easily update those details in our payment system.

3: You have a new card number: When you received your new card please contact us at , we will place a manual payment into your cart which will allow you to update your card on our system. It’s important to let us know before your subscription is due.

How to upgrade or downgrade your subscription

You can do this by selecting ‘My Subscription’ then scroll along to [show], then select [change my subscription], select the upgrade or downgrade tier you would like, then check out your cart. Upgrading your subscription will charge you a pro-rata payment, downgrading will require no additional payment. Keep in mind, when downgrading your subscription, you will need to return enough clothing to meet your lower gumnut limit. Please don’t hesitate to contact us at if you have any questions, we always here to help.

How to pause or cancel your subscription

You can pause or cancel your subscription anytime, if this is something you would like to do please promptly contact and we can arrange that for you. We will send you an Auspost QR code to show your local Auspost store who will print a prepaid shipping label to return your clothing. Please keep in mind that your subscription will remain active until we receive all of your clothing.